Getting Answers

Benefits Counseling
Having trouble paying medical bills? Confused about medical coverage? What is SSI and how do I apply for it? Need help with food bills? Will I lose my house if I apply for Medicaid? Call us for expert answers and caring advice.

NY CONNECTS LOGOFinding Care
There are various settings where those who are unable to live independently can live and receive 24 hour assistance to maximize health, safety, and well-being. For a complete listing that includes all levels of care, call toll free 1-866-342-9871.

Health Insurance & Prescriptions
Assistance is available to help you understand Medicare, EPIC, prescription assistance programs, Medicaid and other aspects of your medical coverage. For help with medical bills and making an informed decision about the type and amount of coverage needed, contact us for an appointment.

Housing

  • Senior Housing:
    Senior Apartments are located throughout Steuben County. These rent subsidized apartments provide independent living at a reasonable cost. There are age and income requirements. Please check with the Office for the Aging for a current list.
  • Rental Assistance:
    Rental assistance is available for a person to rent from a private landlord. If eligible the individual will have their rent subsidized. Please contact the Office for the Aging for current information.
  • Home Repair:
    Programs offering grants and low interest loans are available to assist with home repairs. Assistance is available for home repair, weatherization and home modifications. Please contact the Office for the Aging for current information

Legal Services
Legal advice, representation, or referral are available through the Office for the Aging pertaining, but not limited to:

  • Consumer Complaints
  • Hospital Patient Rights
  • Medicare and Medicaid
  • Landlord/Tenant Relations
  • Other Entitlements and Benefits
  • Social Security/SSI

Legal services are not available to cover wills, criminal cases, negligence actions, or other cases for which a private attorney may be obtained on a contingency basis.

Ombudsman Program

Staff and trained volunteers receive, investigate, and resolve concerns of, or on behalf of the residents of long-term-care facilities. Ombudsmen from AIM (Access to Independence and Mobility) visit these facilities regularly to: monitor the quality of care, assist residents in understanding and exercising their rights, assure care with dignity and respect, and encourage residents to express their opinions. To discuss your concerns through this program, call AIM at 607-962-8225.

Sharing Your Wishes
Resources for making end-of-life decisions are available through our office. Please call the Caregiver Resource Center for information.

Tax Assistance
Assistance to senior citizens is available to complete federal or state income tax forms February – mid April. Year-round assistance and information regarding tax credits, property tax reductions, etc. is also available.

Transportation
Door-to-door non-emergency medical transportation is available through a contract with Steuben Coordinated Transportation, a program of the Institute for Human Services.  Please call Steuben Coordinated Transportation at 1-800-346-2211 at least 48 hours in advance of your medical appointment to schedule the ride. Click here for more information

Useful Links

Utility Expenses
Assistance is provided to income eligible persons in applying for HEAP, the Home Energy Assistance Program, for payment of heating bills. Assistance is based on monthly gross income, the number of persons living in the household, and the heating situation. Staff from OFA is also available to screen and refer eligible older persons whose homes are in need of winterizing and other energy conservation services. In addition staff will assist in identifying other resources to meet a client’s needs including utility fuel funds, charitable organizations, state and federal loan and grant programs, etc.

 
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